Melissa Laci is a Founder, CPO, Chief of Staff, and public speaker who has spent her career at the intersection of product, psychology, and human connection. Known as an Architect of Belonging, she helps leaders design products, brands, and cultures rooted in trust, clarity, and the science of belonging.

As part of the early team at Zappos, Melissa helped shape the company’s groundbreaking people-first culture and internal systems that made it one of the most admired organizations in modern business. Later, as Head of Culture at Delivering Happiness, she worked alongside Tony Hsieh to bring those principles to Fortune 500 companies and fast-growing startups worldwide — embedding happiness, engagement, and meaning into the fabric of work.

Today, she serves as Founder of Confounders.co, where she and her team build human-centered products and brand systems that align emotional intelligence with business performance. Through The Tuesday Project, she explores how small, consistent acts of connection can rebuild belonging and fight the loneliness epidemic — both inside companies and in everyday life.

Across every chapter, Melissa’s work bridges behavioral psychology, product strategy, and culture design to help leaders and teams build what lasts — from the inside out.