Melissa LaciOrg Psychologist
For leaders building companies people don’t want to leave

Your people don’t need another perk. They need to matter.

I help executive teams design cultures, leadership systems, and rituals rooted in the psychology of mattering — the felt sense that your presence changes something. Two decades inside the rooms where culture is actually built, from Zappos to the Fortune 500 boardroom, now grounded in Harvard I-O Psych research.

Portrait of Melissa Laci
Melissa Laciat home, between Tuesdays
§ Trusted in the room with
ZapposHead of CultureDelivering HappinessFounding leaderHarvardM.S. I-O PsychFortune 500Boardrooms & offsites
Mattering Not MetricsCultures of ConnectionWorkplace as CommunityBelonging vs. MatteringHuman Flourishing at Work
Mattering Not MetricsCultures of ConnectionWorkplace as CommunityBelonging vs. MatteringHuman Flourishing at Work

We are facing a crisis of disconnection.

§ 01 / The Problem

Employees do not burn out simply because they work hard. They burn out when they feel invisible, disposable, disconnected, or psychologically untethered from the people around them.

As loneliness rises and traditional forms of community decline, organizations are quietly inheriting a new responsibility: helping people experience connection, significance, and meaningful human relationships in everyday work.

This is no longer simply a cultural issue.

It is a human one.

61%

of US adults report feeling lonely on a regular basis.

Cigna · Loneliness in America
1 in 5

employees say they feel a strong sense of connection to colleagues at work.

Gallup · State of the Workplace
2x

more likely to stay when employees feel they genuinely matter at work.

HBR · Mattering at Work

What happens when people consistently feel like they matter?

§ 02 / The Tuesday Project
M
T
W
T
F
S
S

Tuesdays hold a quiet craving for deep connection, inside jokes, shared meals, “thinking of you” texts. They’re the perfect place to practice the small, repeated gestures that turn an ordinary life into a rich, shared one — the threads that, woven together, become the felt sense of our shared humanity.

A weekly practice for living life for the Tuesdays

The Tuesday Project emerged through years of work in culture design, leadership, and organizational psychology — eventually crystallizing into a focused body of work exploring mattering, connection, and human flourishing in modern life and work.

Part research initiative, part cultural framework, part human connection movement. At its core: human flourishing is rarely created through grand gestures. It is built through small, repeated moments of acknowledgment, trust, care, and significance.

What it is not
  • Performative culture
  • Forced fun
  • Toxic positivity
  • Another wellness program
What it touches
+Engagement
+Trust
+Retention
+Resilience
+Well-being
+Psychological safety
§ 03 / Mattering at Work

Belonging vs. mattering.

Organizations have spent a decade focused on belonging. Far fewer ask whether employees feel genuinely significant within the systems they inhabit.

Belonging asks

“Do I fit in here?”

A question of relatedness
Mattering asks

“Do I feel seen, valued, needed, and significant here?”

A question of significance
The thesis
When people feel invisible for long enough, disengagement becomes inevitable.When people feel that they matter,organizations and the people within them thrive.
— Melissa Laci
§ 04 / About Melissa

Two decades of culture, in practice.

Melissa Laci is an organizational psychology practitioner, culture strategist, and executive advisor focused on the psychology of mattering, connection, and human-centered leadership.

She previously served as Head of Culture at Zappos during the early rise of modern workplace culture innovation, and later became a lead “coach-sultant” at Delivering Happiness, the culture consultancy co-founded by Tony Hsieh and Jenn Lim.

Most companies optimize for productivity and hope connection follows. The order is backwards.
— Melissa

Melissa is currently pursuing her Master’s from Harvard in Industrial–Organizational Psychology, with research interests in mattering within organizations, workplace loneliness, leadership, and psychological well-being.

Zappos
Head of Culture
Delivering Happiness
Coach-sultant
The Tuesday Project
Founder
Confounders.co
Cofounder / CPO
banq & Fortress
Cofounder / CPO
Harvard
M.S. I-O Psychology, in progress
§ 05 / Featured Talk

Mattering Within Organizations.

Audience · Leadership teams, conferences

A keynote on why mattering may be one of the most overlooked psychological needs in modern work — and how leaders can create environments where people feel psychologically significant, emotionally connected, and genuinely valued.

Drawing from organizational psychology, leadership research, and Melissa’s experience leading culture initiatives at Zappos and Delivering Happiness, the talk explores:

Workplace loneliness
Psychological safety
Leadership behavior
Employee disengagement
Human-centered culture design
Trust and connection at work
The future of organizational well-being
Belonging vs. mattering
Book Melissa to Speak →
§ 06 / Offerings

Ways to work together.

Consultingi

Culture & leadership architecture

Long-engagement work

  • Culture diagnostics & redesign
  • Leadership team coaching
  • Mattering frameworks for HR & ops
  • Manager enablement programs
Speakingii

Keynotes & closed-door talks

Conferences, offsites, board sessions

  • The Mattering Economy
  • Culture as public-health infrastructure
  • The Tuesday Practice
  • Custom keynotes
Advisoryiii

Founder & product advisory

Quarterly retainer, small portfolio

  • Product & community psychology
  • Org design at early stage
  • Founder culture coaching
  • Brand-as-culture strategy
§ 07 / The invitation

Ready to build a culture where people actually matter?

Invite Melissa to speak, advise, or collaborate on leadership, mattering, and human-centered workplace design.